Ideally, your clients will rarely bring you to this point in the collection process, but it’s still important to be prepared. If we don’t receive your payment by, then we will. Our team is available to help you resolve this matter. Ī copy of the original invoice that was delivered to your department is attached. Please complete your payment as soon as possible by. We’ve tried contacting you previously but have yet to receive a response.Īs agreed upon in our payment terms, a late fee of has been added to the invoice. The second past due notice template can be referenced below: Reiterate the details from your first attempt and remind them of the payment terms they agreed to honor. Just be sure to remain tactful to leave the door open for reconciliation. If your previous past due letter to the customer has gone unanswered, then it’s acceptable to be more assertive in your second attempt. We’re happy to discuss this matter with you in the event you have any questions or issues with the payment terms. Please make your payment by to keep your account in good standing. Your current outstanding balance now stands at. A copy of the invoice, which was originally delivered on, is attached. This is a reminder that invoice is now past due. If this is a common occurrence, you can be more direct in reminding them of next steps.īelow is what a past due account notice to a long-term customer can look like: If it’s rare for them to miss a payment, a polite past due notice will bring it to their attention. Use your history with the customer to influence how you approach them about the matter. They’ve either made a mistake on their end, never received the invoice, or don’t have the funds available at the moment. Long-term customers should already be familiar with your payment process, so a missed invoice likely isn’t the result of miscommunication. The precise information you provide in the past due notice will vary depending on the stage of the collection process you’re in, which we’ll explore further below.
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